Contact Us
Email is the quickest way to report a problem, suggest a feature or discuss licensing: vebnova@163.com.
WeChat: FocusTrain. Douyin: FocusTrain. Xiaohongshu: 9243185980. Instagram: Focustrainapp. Search “专注列车” on WeChat Official Accounts for product updates.
We usually reply within 1–2 business days. Holiday replies may take until the next business day.
Before You Report
- Include device model, iOS version and app version (from About FocusTrain).
- Describe what happened, what you expected and the steps to reproduce it.
- Screenshots or a recording can help. Remove unrelated personal information.
- For purchase problems, include the Apple order number. Never send passwords or full payment details.
Email Template
Subject: FocusTrain feedback — [short description]
Device:
iOS version:
App version:
Expected result:
Actual result:
Steps: 1. … 2. … 3. …
Attachments (optional):
Quick Answers
Pro did not unlock.
Open the Pro page and select Restore Purchase. Check your subscription in iOS Settings and use the Apple Account that made the purchase. If access is still missing, contact support with your Apple order number.
Moving focus records to another phone.
Use iOS Quick Start or a system backup. App cloud sync requires active Pro access, the same iCloud account and available Apple services. Basic data syncs automatically; focus records and timeline history also need history sync enabled. Confirm completion before erasing the old device.
No reminder sound.
Check system notification and sound permissions, the app’s notification settings, device volume, Silent Mode and Focus settings. Try a different sound to isolate a sound-specific problem.
Does FocusTrain collect my focus records?
We do not collect them through a server operated by us. Data is stored locally and in your own iCloud. Basic data syncs automatically; history sync is controlled by the switch. With an active Pro entitlement, basic data (such as route and special-train progress and achievements) syncs automatically through Apple’s iCloud service. Focus records and timeline history sync only when the history sync switch in the app’s settings is enabled, and also require an active Pro entitlement.
What We Can Help With
- Investigating feature and layout issues.
- Helping diagnose purchase restoration and access status.
- Answering usage questions and reviewing suggestions.
We cannot remotely read or recover your focus records, migrate private cloud data for you, or directly issue an Apple refund.