Frequently Asked Questions

Relaxed mode allows switching to other apps. Whitelist mode uses Screen Time to restrict apps outside your selection. Strict mode monitors leaving the app during a running timer. See Settings → Carriage mode for details.

While the timer is running, switching to the Home Screen or another app and returning after the grace period can fail the session. Abandoning a journey does not count as completion. Choose Relaxed or Whitelist mode before starting if you need other apps.

Strict mode allows a 5-second grace period. Return within 5 seconds to continue. An absence longer than 5 seconds can fail the session when it is not recognized as a lock or active call.

Normal screen locking should not fail a session. The app recognizes lock and call states. If you see an unexpected failure, send your device model, iOS version, carriage mode and steps to reproduce it.

Check Screen Time authorization, then review the selected apps, websites and categories in the whitelist picker. The system picker can group selections by category, so inspect what is actually selected. If the problem continues, send screenshots of the picker and block screen to support.

Choose the journey duration before departure. Adjust duration preferences in Settings → Time settings. Available ranges are shown in the current app interface.

Update the app, check your connection and choose Restore Purchase on the Pro page. Use the purchasing Apple Account and verify your status in system subscription settings. If access is still missing, email support with the Apple order number, purchase time and a screenshot.

Monthly and annual plans renew automatically. Lifetime Pro is a one-time purchase without automatic renewal. Check the Pro page for benefits; separately sold scenes follow their product descriptions.

Deleting the app does not cancel a subscription. Use iOS Settings → your name → Subscriptions → FocusTrain, or Apple subscription management. Access continues until the current paid period ends.

The price, currency and billing period in Apple’s purchase confirmation apply. Prices may differ by region, taxes and offers. Review them before confirming.

Apple handles purchase payments and refund reviews. Sign in at reportaproblem.apple.com, locate the order and submit a request. The developer cannot directly refund an Apple transaction.

On a new device, use the original purchasing Apple Account and choose Restore Purchase on the Pro page. Purchases do not automatically transfer to a different Apple Account.

With active Pro access, basic data syncs automatically; history sync is controlled by the switch. Route and special-train progress and achievements sync automatically. Focus records and timeline history require the history sync switch in Settings. Data stays in your own iCloud.

No. Local history and previously uploaded cloud copies remain. New history changes stop syncing, while basic data continues to sync. When Pro expires, the app stops cloud sync and retains local data.

Use iOS Quick Start or a system backup. App iCloud sync requires active Pro, the same iCloud account, a connection and available storage. History also requires history sync enabled. Check the data on the new device before erasing the old one.

The app currently has no clear-all-records control or data-file export. Use iOS Delete App for local data and system iCloud storage management for system-listed cloud data. Back up before deletion; see the Privacy Policy.

No. Delete App removes local data; Offload App retains documents and data. Manage iCloud copies and subscriptions separately in system settings. Other devices may upload old data again if they continue syncing.

Check notification and sound permissions, device volume, Silent Mode and system Focus settings. Preview another sound in Settings → Custom alert sound. The system can limit background reminder delivery.

Open Settings → Custom alert sound to choose or preview a sound. Some sounds require Pro, as shown in the app.

Live Activities require iOS 16.1 or later and permission for FocusTrain. Devices without a Dynamic Island display them on the Lock Screen. Check system permissions and start a new session.

iOS schedules widget refreshes. Open the app, then check again shortly. If the problem persists, remove and re-add the widget or restart the device. Include your iOS version and a screenshot when reporting it.

Open Settings → Language to reach FocusTrain’s iOS settings and choose the app language. The app supports Simplified Chinese, English, Japanese, Korean, German and French. The system settings location can vary.

Yes. On the first visit, the site chooses Chinese or English from your browser’s preferred language. It remembers a manual choice. Other languages use English. You can switch with 中文 / EN at the top.

FocusTrain supports iPhone and iPad, with iOS 14 or later for core features. Live Activities require iOS 16.1 or later. Whitelist mode depends on Screen Time authorization on supported systems. Check App Store compatibility and feature descriptions.

This website currently links to the iOS App Store version. Any release on another platform will be announced here. Contact support if you are unsure about a download’s source.

Open Wallpapers and choose Download PNG. If the image opens in your iPhone browser, press and hold it to save to Photos, then set it as wallpaper in system settings.

Wallpapers are for personal device use. Commercial use, resale or redistribution requires prior permission. Contact support for licensing.

Email vebnova@163.com with your device model, system and app versions, steps to reproduce the problem and screenshots. The support page lists other official channels.